FAQs

FAQs

Do I need a referral to see a physical therapist?

In Wisconsin you do not need a referral to see a physical therapist.  This direct access to a physical therapist will help to decrease the recovery time needed to get you back on your feet.  We will make sure to send your evaluation to your physician of choice to ensure their records are up to date on the care you are seeking out.

What to expect at your first visit:

On your first visit, you should arrive 15 minutes before your scheduled appointment time to complete the patient registration forms.  Please bring your insurance card and any reports that you feel would assist us in understanding your condition. Wear loose-fitting, comfortable clothes to allow access to the affected area (e.g. shorts, t-shirt, sports bra, etc.).

Please plan for the initial session to last up to one hour. Your past medical and current injury history will be taken and you’ll be asked to complete a functional status measures and a physical examination will be performed to determine the nature and severity of the injury or symptoms. The exam will be followed by a discussion of your diagnosis and expectations for future sessions. In most cases, treatment will be initiated.

You will spend the entire session with the undivided attention of your therapist.

Regarding your insurance coverage of physical therapy services; the staff at Roberts & Associates will verify benefits with your current plan. Despite verifying your insurance, this is not a guarantee that your insurance will cover our services or that the information we are given at the time of verification is accurate. Roberts & Associates encourages all of our patients to contact their insurance company as the ultimate responsibility for payment resides with the patient. A payment toward deductible or co-pay may be required at each visit depending on the information we receive during insurance verification.

Intake Forms

Below are some forms for you to fill out before your first visit:

What to expect on your follow up visits:

Your follow-up visit will typically last around 40 minutes. In some cases, due to the severity of the injury being treated, or because of the number of injuries being treated, your sessions may last longer. You will spend the entire session with the undivided attention of your therapist.  For aquatic therapy appointments, follow up appointments will occur at the South Wood County YMCA in Port Edwards.  For directions to the South Wood County YMCA, please visits www.swcymca.org

Does Roberts & Associates Physical Therapy accept your health insurance?

This list is not all inclusive to who we accept, but should include the most common insurance plans in Central Wisconsin. Please call our clinic if you have any additional questions.

  • Alliance Employer Group
    (Madison, WI)
  • Accountable Health Plans
    (Interplan Health Group)
  • Anthem Blue Cross / Blue Shield
    of Wisconsin
  • Choice Care (Humana)
  • CIGNA Healthcare
  • HealthEOS – Associates For Healthcare (AHC)
    • WPPN
    • HCN
    • MultiPlan
  • Health Partners (Bloomington, MN)
  • HealthPlus (Chamber co-op plans in Marathon and Portage Counties)
  • Humana
  • Medicare and Medicare replacement plans
  • Medicaid (Security Health Plan and Community Care of Central Wisconsin, call our clinic if your Medicaid plan is not one of these two plans)
  • Network Health Plan and Network Platinum Plus
  • North Central Health Care Alliance (NCHA)
  • Security Health Plan
  • Security Administrative Services
  • United Healthcare
  • WEA (Wisconsin Education Association)
  • Workman’s Compensation – all carriers
  • WPS Health Insurance